Return Policy

If for any reason you are not fully satisfied with your Hoover® SmartWash™ Pet Complete, simply return it within the 30-day trial period for a full credit or refund*. Just follow the simple and convenient return instructions below. There's no cost to you to return product purchased on this site. Hoover will cover the cost.

  1. Please contact our toll-free Customer Care team for instructions and to initiate a free return label at 800-944-9200.
  2. Repackage products in the original box.
  3. Leave box at any FEDEX pick up location or drop off station.
  4. Allow 4 weeks from receipt of merchandise for a refund or credit to be issued.

*Product must be returned with all parts and components as it was received. Cost of missing parts and components will be deducted from the refund or credit at the discretion of TTI Floor Care.

Return Address:
TTI Floor Care
ATTN Returns – PO#
2119C Burton Branch Rd
Cookeville, TN 38506